COVID-19 Booking Policy

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COVID-19 Updated Booking Policy

Our Temporary Cancellation Policy

We are offering a temporary cancellation policy to give you peace of mind when booking a tour with us. For all tours starting in 2022 and 2023, the deposit is no longer non-refundable and non-transferrable.

You can now cancel or transfer your tour up to five months (150 days) before the start date without worrying about losing your full deposit. Tours starting in 2022 and 2023 are eligible for either a refund minus a cancellation fee, or a transfer minus a transfer fee.*

*This offer is valid until further notice. At 149 days before the start of the tour, the deposit is no longer refundable or transferrable. This offer is not available on Private Tours. See our Terms and Conditions for details.

Tour Cancellations by Us

If your tour cannot run, then you will have the option to transfer your travel dates or receive a 100% refund of all monies you have paid to us. Your tour may be cancelled if one of more of the following occurs.

There is a Level 3 or greater U.S. Department of State Travel Advisory.
There is an entry ban restricting tourists from America from entering Japan.
There are not enough people signed up for your particular tour (not applicable to Private Tours).

Travel Insurance

As always, you are recommended to take out appropriate travel insurance for your trip. At a minimum, your travel insurance should cover medical expenses (including medical repatriation) and baggage.